Shipping and Returns

SalonCentric Canada Shipping Policy

SHIPPING RATES

Service charge for orders placed on saloncentric.ca are $15.50 plus applicable taxes.

SHIPPING ADDRESS

SalonCentric Canada LP ships within Ontario only. We currently do not ship to the rest of Canada or internationally. At this time, orders cannot be split to ship to more than one address at a time. To ship to multiple addresses, you will need to place a separate order for each delivery address.

SHIPPING CONFIRMATION

Upon check-out, an email will be sent to you with a copy of your order. Once your order has shipped, you will receive an additional email to confirm shipment for your package. Please note that we do not ship on weekends or holidays.

DELIVERY TIMES

Generally, you should receive your product within 2-3 business days once your order is confirmed. Please note that we do not ship on weekends or holidays.

SalonCentric Canada Return Policy: Your Satisfaction Is Our Priority

Updated September 2024

At SalonCentric Canada, we're committed to your satisfaction. We understand that sometimes, returns are necessary. To make the process as smooth as possible, we've outlined our return policy below.

1. Before You Return: Get Started

Reach Out to Us: Your first step is to contact our dedicated customer service team or your designated sales representative. We're here to help! They'll guide you through the process and provide you with a Return Merchandise Authorization (RMA) number, which is essential for all returns.
Proof of Purchase is Key: To expedite the return process, please have your original invoice or order confirmation number ready when you contact us. This helps us quickly locate your order information.
Accurate Credit Memo Form Required: To ensure a smooth and timely return process, please ensure that all required fields on the credit memo form are completed accurately and in full. Returns with incomplete or inaccurate credit memo forms cannot be processed.

2. What Can I Return? Understanding Eligible Items

Most Items Qualify: We gladly accept returns on the majority of re-stockable and re-sellable products within a reasonable timeframe. Here's what "re-stockable" means:
- Unopened and Untouched: The product should be in its original, unopened packaging, just as you received it.
- Unused and Pristine: The product must be brand new and unused, with no signs of wear, damage, or use.
- Complete with All Components: All original tags, accessories, and instructions should be included with the returned item.
- Apparel in Original Condition: For apparel returns, the items must have all original tags attached and be free of any signs of wear or washing.

3. Return Timeframes: Acting Within the Guidelines

We offer flexible return windows to provide you with ample time to assess your purchases. Please note the following deadlines:

Within 30 Days: Your Full Refund Awaits: If you initiate a return within 30 days of your purchase date, you're eligible for a full refund for the cost of the product (excluding the original shipping costs, which are non-refundable in most cases).
31 Days - 4 Months: A Restocking Fee Applies: For returns made between 31 days and 4 months from your purchase date, a 20% restocking fee will be deducted from your refund amount. This fee helps cover the costs associated with processing and restocking the returned merchandise.
After 4 Months: Returns No Longer Accepted: To maintain inventory accuracy and fairness, we're unable to accept returns after 4 months from the purchase date. We encourage you to contact us as soon as possible if you have any concerns about your order.

4. Addressing Unique Situations: Special Circumstances

We understand that not all returns are straightforward. Here's how we handle specific scenarios:

Order Discrepancies: Let Us Make It Right: If you receive an order with incorrect items, missing items, or any discrepancies from your original order, please notify us within 3 business days of delivery. We'll promptly investigate the matter and work with you to correct the order.
Damaged or Defective Products: Your Satisfaction Is Guaranteed: We take great care in packaging and shipping your orders. However, in the rare event that you receive a damaged or defective product, please contact our customer support team or your sales representative immediately upon receipt. To help us assess the situation:
- Timely Reporting Is Essential: Please report the damage within 3 business days of receiving the order.
- Documenting the Issue: Be prepared to provide details and possibly photographic evidence of the damage or defect to expedite the resolution process.
"Final Sale" Items: Understanding the Exception: Please be aware that items specifically marked as "Final Sale" at the time of purchase are not eligible for return, exchange, or refund. This policy is in place to ensure that all customers have access to a fair and consistent shopping experience.

5. Shipping Your Return: Ensuring a Seamless Process

Once you've received your RMA number and return instructions, we'll provide you with the necessary shipping information. In certain situations, such as for damaged or defective items, we may arrange for a prepaid return shipping label or schedule a product pickup at your convenience.

Electrical Appliances: Dealing with Defects and Returns

One-Year Warranty: SalonCentric offers a one-year warranty on all electrical items. This warranty commences on the date of purchase, as stated on your invoice.
Special Circumstances: Extended Manufacturer Warranties: In some cases, the manufacturer of an electrical item may offer a warranty that extends beyond SalonCentric's standard one-year warranty. If the electrical item you purchased comes with a manufacturer's warranty of 2 years, SalonCentric will process a refund for the product, in accordance with the manufacturer's warranty terms and conditions. Please be prepared to provide proof of the extended warranty at the time of return.
Proof of Purchase is Key: It's essential to retain your original invoice, as it serves as proof of purchase and is mandatory for all warranty claims.
Warranty Limitations: The manufacturer's warranty is only valid from the original date of purchase. It's important to note that any electrical appliance that shows signs of abuse, misuse, or tampering will automatically void the warranty. This policy is strictly enforced by SalonCentric.
Defective Replacements: If an electrical item you purchased turns out to be defective, you can seek a replacement. However, you must provide proof of purchase to be eligible for a replacement. The warranty of the replacement item will be based on the original purchase date.

Shears: Non-Returnable Items

Final Sale: Please be advised that all shear purchases are considered final sale items. This means they cannot be returned or exchanged.
Manufacturer Responsibility: If you encounter any manufacturing defects with your shears, you'll need to contact the manufacturer directly to address the issue. SalonCentric does not handle shear warranty claims.

Discontinued Products: Limited Return Window

Eligibility for Return: Products purchased before their discontinuation are eligible for return under specific conditions. You have a 4-month window from the official discontinuation date of the product to initiate a return.

Navigating the Return Process: A Step-by-Step Guide

Contact SalonCentric: Your first step is to get in touch with your dedicated SalonCentric sales representative. If you don't have a designated sales rep, reach out to the SalonCentric customer service team. They will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number, which is essential for tracking your return.
Package Your Return: Carefully pack the items you want to return, ensuring they are protected during transit. Remember to include the original invoice, as well as a copy of the RMA provided by SalonCentric.
Shipping Your Return: Depending on your arrangement, your SalonCentric sales representative may pick up the package directly. Alternatively, SalonCentric will coordinate with a courier company to collect the package from you. In either case, ensure the package is securely sealed and properly labeled to prevent any loss or damage during shipping.
Inspection and Refund: Once SalonCentric receives your returned items, our team will thoroughly inspect them to verify their condition and confirm the reason for return. The refund process will then be initiated, taking into consideration the return eligibility criteria outlined in the policy. Please allow 1-3 weeks from the date SalonCentric receives your package for the refund to be fully processed.

Understanding Your Refund:

By default, once your refund is processed, the credited amount is applied to your SalonCentric account. This credit will be automatically applied to your next purchase. However, if you prefer to have the refund credited back to the original credit card used for the purchase, be sure to notify SalonCentric of your preference during the RMA process. You can communicate this directly to your sales representative or customer service team.

Remember: Always keep your purchase invoices in a safe and accessible place. They are crucial for any returns, warranty claims, or potential disputes.

SalonCentric Store Returns Policy

To ensure a smooth return or exchange process at our physical SalonCentric stores, please take note of the following guidelines:

Proof of Purchase Required: Please remember to bring the original sales receipt for all returns and exchanges. This is essential for us to process your request efficiently.
Non-Returnable Items: For hygiene and safety reasons, certain items are non-returnable. This includes:
Makeup: Please be advised that, due to hygiene and safety protocols, all makeup sales are final. We encourage customers to carefully assess their needs and make informed purchasing decisions.
Shears: Please be advised that all shear purchases are considered final sale items. This means they cannot be returned or exchanged. If you encounter any manufacturing defects with your shears, you'll need to contact the manufacturer directly to address the issue. SalonCentric does not handle shear warranty claims.
Liquidation Items: All items purchased from our liquidation section are final sale and are not eligible for returns or exchanges.

General Return Guidelines:

Timeframe: For all eligible items, returns must be initiated within 60 days from the original purchase date.
Refund Method: Refunds will be issued in the same form of payment used for the original purchase.
Product Condition: To be eligible for a full refund, returned products must be unused and unopened, with all original packaging and seals intact.
Product Satisfaction: While we strive to offer high-quality products, please note that product satisfaction is not guaranteed.

We appreciate your understanding and cooperation in adhering to our return policies. If you have any questions or require assistance, our store associates are always happy to help.